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Appointment Booking
Appointment Booking
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Pricing & Fees
Scheduling
Order Changes
Company Information
LoadUp Services
Other Services
Safety
What We Take
General Questions
Refunds & Cancellations
Service Issues
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Help Center
Appointment Booking
Appointment Booking
Payment
Pricing & Fees
Scheduling
Order Changes
Company Information
LoadUp Services
Other Services
Safety
What We Take
General Questions
Refunds & Cancellations
Service Issues
Appointment Booking
Payment
Why do I have to pay upfront?
When do I pay for my booking?
What forms of payment do you accept?
Pricing & Fees
Are mattresses and box springs considered separate items?
Do you charge any additional fees?
How much does the service cost?
How is an item counted?
Why do some items cost more than others?
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Scheduling
What happens if I need to re-schedule or cancel my junk removal appointment?
My building requires a certificate of insurance (COI).
My building has a specified window of time moving trucks are allowed, does LoadUp accommodate this window of hours?
What if I can't be there for the scheduled time, but I can put the items outside?
Do you offer same day appointments and services?
When should I book an appointment?
How do I book an appointment?
What if my items are really small or just debris?
What is considered a flight of stairs?
When can I expect my driver to arrive?
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Order Changes
I have more items to add to my order. How can i make changes to my order?
