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Help Center
Appointment Booking
Appointment Booking
Payment
Pricing & Fees
Scheduling
Order Changes
Company Information
LoadUp Services
Other Services
Safety
What We Take
General Questions
Refunds & Cancellations
Service Issues
Appointment Booking
Payment
When do I pay for my booking?
What forms of payment do you accept?
Why do I have to pay upfront?
Pricing & Fees
Why do some items cost more than others?
How much does the service cost?
Are mattresses and box springs considered separate items?
Do you charge any additional fees?
How is an item counted?
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Scheduling
When can I expect my Loader to arrive?
My building has a specified window of time moving trucks are allowed, does LoadUp accommodate this window of hours?
What if I can't be there for the scheduled time, but I can put the items outside?
What is considered a flight of stairs?
My building requires a certificate of insurance (COI).
How do I book an appointment?
Do you offer same-day service?
What happens if I need to re-schedule or cancel my junk removal appointment?
What if my items are really small or just debris?
When should I book an appointment?
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Order Changes
I have more items to add to my order. How can I make changes to my order?
