Refunds & Cancellations
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      3. Refunds & Cancellations

      Does LoadUp reimburse the customer if it is the companies fault there is a cancellation?

      If we are unable to complete the pick up and need to cancel, we will issue a full refund.

       If we are unable to complete the pick up and you need to cancel, we will issue a full refund. However, this does not apply to a missed time window on your scheduled day of service. Unfortunately, service delays such as weather, traffic, stop delays and truck issues can and do happen.