Does LoadUp reimburse the customer if it is the companies fault there is a cancellation?

If we are unable to complete the pick up and need to cancel, we will issue a full refund

If we are unable to complete the pick up and need to cancel, we will issue a full refund. However, this does not apply to a missed time window on your scheduled day of service. Unfortunately, service delays such as weather, traffic, stop delays and truck issues can and do happen.